Terms of Service

Entity: Neuralworks Sdn. Bhd.

1. Agreement & Acceptance

By accessing neuralworks.asia or engaging Neuralworks Sdn. Bhd. for IT system maintenance, cross-border technical support, or programming BPO services, you agree to be bound by these Terms of Service. Enterprise service engagements are additionally governed by master Service Level Agreements (SLAs) and executed Statement of Work (SOW) contracts.

2. Scope of Services

Neuralworks provides business-to-business (B2B) managed IT operations and BPO solutions, including:

Cross-Border IT System Maintenance & Database Infrastructure Management.

Frontline & Tier 1–3 End-User Technical Customer Support.

Custom Software Development, Automated Workflow Scripting, and Application Maintenance.

Dedicated Helpdesk Operations and Infrastructure Health Monitoring.

3. Client Obligations & Warranties

Clients engaging Neuralworks represent and agree that:

All corporate identity details, company registration data, and authorized contact information provided are accurate and authentic.

Systems, source codes, databases, and third-party credentials provided to Neuralworks do not infringe on intellectual property rights or violate applicable privacy laws.

Payments for invoiced services will be remitted in full according to agreed credit terms, currency specifications, and official bank transfer instructions.

4. Service Level Commitments & Operations

While Neuralworks strives for maximum service availability, system maintenance activities are subject to scheduled maintenance windows and target resolution times established in individual client SLAs. Neuralworks shall not be held liable for temporary disruptions caused by third-party telecom infrastructure, external internet backbones, or force majeure events.

5. Intellectual Property Rights

Client Property: Clients retain sole ownership of all pre-existing software, proprietary codebases, confidential data, and brand assets provided to Neuralworks.

Deliverables: Custom scripts, software enhancements, database patches, and technical documentation developed specifically for a client under an active SOW vest in the client upon full payment of applicable service fees.

6. Business Continuity & Disaster Recovery (BCP)

Neuralworks maintains structured Business Continuity Plans (BCP) and Disaster Recovery (DR) frameworks designed to ensure operational resiliency during infrastructure outages, technical disruptions, or regional emergencies.

7. Limitation of Liability

To the maximum extent permitted under Malaysian law:

Neither party shall be liable for indirect, special, incidental, consequential, or punitive damages (including loss of revenue, profit, or data).

Neuralworks' total cumulative financial liability under any claim arising out of or related to our services shall not exceed the total fees paid by the client to Neuralworks in the three (3) months preceding the event giving rise to the claim.

8. Governing Law & Dispute Resolution

These Terms of Service and any contractual disputes arising hereunder shall be governed by and construed in accordance with the laws of Malaysia. Both parties irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.

9. Legal Inquiries

For legal notices or contractual inquiries, please contact: office@neuralworks.